This is my Autumn. She was suddenly and unexpectedly diagnosed with cancer, and all of my attention and funds have been going toward her treatment lately. If you're a friend, a client, or a stranger reading this — anything you can spare goes directly toward her veterinary care. Thank you, from our whole family.
I'm a Texas-based technology professional and the Founder and Managing Partner of BVTech LLC, an award-winning managed IT services provider headquartered in El Campo. My career in technology began in 2004 near the Kemah Boardwalk, and the same hands-on, deeply curious approach I had then is what still anchors how I build, secure, and steward networks for Texas businesses today.
An owner-operator's take on Texas IT: fewer layers between the person answering the phone and the person fixing the problem.
Jordan Polasek is a Texas-based technology professional and the Founder and Managing Partner of BVTech LLC (Bexar Virtual Technical Solutions), a managed service provider established in 2013. His technology career began in 2004 at the Institute of Robotics in Clear Lake Shores, just outside Houston near the Kemah Boardwalk — but his fascination with computers started long before that. By age nine he was typing at sixty words per minute and calling his ISP to ask about port-flooding on mIRC; the technicians initially thought his squeaky voice was a prank until they realized the questions were legitimate.
From those early self-taught Windows 3.1 days through robotics, an unusual five-year detour as a partner in a Texas sleep lab (where he became a Certified Polysomnographic Technologist, CPSGT #294), and full-time IT training at Blinn College and MyComputerCareer Houston — culminating in Certified Ethical Hacker coursework — Jordan has built a practice that draws from far more disciplines than most MSPs can claim. He has served as a lead technician at a regional MSP responsible for thousands of endpoints across Keller Williams, Massage Envy, and Massage Heights, and brought that scale-tested operational discipline home to BVTech.
That structural commitment to owner-operated delivery is the reason BVTech's 2023 SuperOps Solo MSP of the Year recognition meant something. The award is juried — eight independent panelists — not paid, and measures delivery quality from a one-principal practice, not headcount or revenue. BVTech took first place against a global field of hundreds of solo-operated MSPs.
Alongside client work, Jordan Polasek is pursuing a Bachelor of Applied Technology in Cloud Computing at Northwest Vista College while carrying a 4.0 GPA, with one to two semesters remaining before graduating with honors. He holds active AWS and 1Password Enterprise Password Manager certifications and works daily in Cisco Meraki, Ubiquiti UniFi, 3CX, DialPad, Guardz, and SuperOps.
Through BVTech LLC, Jordan Polasek delivers managed IT services, cybersecurity, cloud administration, VoIP, and network infrastructure to businesses across San Antonio, Houston, Austin, New Braunfels, Sugar Land, and El Campo. On-site support extends 150 miles from Central Texas; remote support is nationwide.
Jordan Polasek and BVTech LLC were named the top solo-operated managed service provider worldwide by SuperOps. The award is juried by eight independent panelists and measures delivery quality from a one-principal MSP — not headcount or revenue.
Nine core practice areas, delivered through BVTech LLC and refined across two decades of production environments. No outsourcing, no white-label vendors hiding behind the logo.
Layered endpoint protection, dark-web monitoring, phishing simulation, vulnerability scanning, and incident response run through the Guardz platform. Every client gets a documented baseline and quarterly posture reviews.
Microsoft 365 tenant administration, Azure and AWS workloads, hybrid identity, on-prem-to-cloud migration, and conditional access design. Real architecture documentation, not screenshots and guesswork.
Ubiquiti UniFi and Cisco Meraki deployments from small offices to multi-building campuses. VLAN segmentation, site-to-site VPN, next-generation firewall policy, and full Cat6 structured cabling.
3CX and DialPad cloud phone systems, SIP trunking, e911 compliance, Microsoft Teams voice, and soft-phone deployments for remote and hybrid teams.
Around-the-clock monitoring, proactive patching, RMM-driven maintenance, hardware lifecycle planning, and a real help desk answered by humans who already know your environment.
Automated, air-gapped, ransomware-resilient backup for workstations, servers, and Microsoft 365 mailboxes. Tested restores quarterly. Documented RPO and RTO targets, not marketing fluff.
UniFi Protect and Axis IP camera deployments, cloud video retention, access control, conference-room AV, and digital signage — integrated with the network rather than bolted on top.
Microsoft Copilot licensing, tenant-side data boundaries, workflow automation through Power Automate and n8n, and pragmatic AI-voice experiments — adopted only where they earn their keep.
Technology roadmaps, vendor management, HIPAA and PCI-DSS compliance guidance, cyber-insurance application support, and budget planning for businesses scaling from five to fifty employees.
The path from a squeaky-voiced nine-year-old asking his ISP about port-flooding on mIRC, to a robotics classroom near the Kemah Boardwalk, to an award-winning MSP headquartered in El Campo — written honestly, in the order it actually happened.
I was fascinated with computers from very young. By nine I could type at 60 WPM. I figured out how to secure my Windows 3.1 machine — and helped my schools secure theirs. One teacher and I were the only people on campus with email addresses at the time. I'd call my ISP asking whether I was being port-flooded; they thought I was pranking them, but the questions were real. That same curiosity has never gone away.
My formal technology education began at the Institute of Robotics outside Houston. PLCs, control systems, low-level networking, and the discipline of making a physical installation legible to the next person who has to work on it. Everything I've built since runs on that same principle: every cable labeled, every port documented.
I became a partner in a sleep lab and stayed long enough to learn how to run a business and acquire a deep working knowledge of sleep medicine. It was a brand-new field at the time — formal schooling barely existed — so I learned on the job and out of thick textbooks. The medical documentation discipline I picked up there is something I still carry into every IT engagement.
Computer Science and Psychology coursework at Blinn College, alongside formal certification as a Certified Polysomnographic Technologist (CPSGT #294). I loved helping patients but decided being nocturnal wasn't sustainable. I knew the same helpful, caring, careful approach would translate directly into computer science — a field I'd already shined at since childhood.
Full-time technology training: foundational PC and networking knowledge all the way up through Certified Ethical Hacker coursework. While in school I continued running a small break/fix business — every concept I learned in class got tested in real client environments the same week.
Bexar Virtual Technical Solutions LLC was formed as a one-person consultancy focused on small-business networking, Windows domains, and break/fix work. The first clients were medical offices and retail — a client mix that still anchors the practice today.
The times were changing, and so did the company. BVTech transitioned from a break/fix repair model to a full-fledged MSP — monthly contracts, proactive monitoring, RMM-driven maintenance, and per-user pricing. Documentation, SLA discipline, and vendor-neutral architecture became core to the firm's identity.
A larger MSP recruited me as their lead technician — with the unusual arrangement of keeping BVTech running on the side. I was responsible for thousands of endpoints across Keller Williams, Massage Envy, and Massage Heights. They learned some of my approach to documentation and architecture; I learned how a real MSP operates at scale. Truly unique experience for both sides.
Things picked up at BVTech to the point that I had to step back from SD-Tech and return to solo operation. The same year, BVTech took first place at the SuperOps MSP Awards in the Solo MSP category — judged by eight independent panelists, scored on delivery quality across hundreds of worldwide MSPs. Nice rooms, a dinner, a monetary award, and the right to display the award on the company website. After two decades of careful work, an outside check that the work has been good.
Enrolled in the Bachelor of Applied Technology in Cloud Computing program at Northwest Vista College. Coursework covers AWS, Azure, containerization, Python-driven infrastructure, and cloud security — all of which flow directly into the environments BVTech builds for clients every week. One or two semesters left before graduating with honors.
Much of my time and resources right now are going toward my dog Autumn, who is fighting cancer. BVTech continues to run, clients continue to be cared for, and I'm still aiming for more recognition like the 2023 SuperOps award — but a lot of life has shifted to her. If you can help, please do: read Autumn's story.
BVTech LLC's on-site footprint covers a 150-mile radius from Central Texas, with remote support available statewide and nationwide. I personally visit clients in every city below at least quarterly.
Headquarters · Wharton County
Bexar County · Primary metro
Harris & Fort Bend counties
Travis County · Tech corridor
Fort Bend · Medical & legal
Comal County · I-35 corridor
Gulf Coast · Energy sector
Matagorda County
Five things that separate a two-decade practitioner from a marketing website.
Every network Jordan manages, he has personally configured or audited. No hand-offs to junior techs you've never met.
Every client gets a written asset register, network diagram, and password vault — kept current, not built once and forgotten.
4.0 GPA in an active Cloud Computing degree program. Current AWS and 1Password certifications. Continuous learning, not credentials from 2014.
SuperOps Solo MSP of the Year 2023 — first place. Juried by 8 panelists, not pay-to-play.
When you call BVTech about a problem, you talk to someone who knows your environment by heart. That is the entire product.
"The right IT partner is not the one with the biggest logo. It is the one who already knows which switch port your credit-card terminal runs through, which user has local admin rights they shouldn't, and what your backup did last night. After two decades, my job is to be that person for a small number of Texas businesses — and to do it better than a team of ten." — Jordan Polasek, Founder of BVTech LLC
Long-form writing on the practical edges of cybersecurity, cloud, and Texas small-business IT.
Most Texas small businesses are running Microsoft 365 with the default tenant settings — which means they're missing five free protections that would block the majority of attacks I see in the field. Here are the five, with the exact paths.
Read more →Cloudflare Pages has quietly become my default for client marketing sites — fast, free at the tier most SMBs need, with sane DNS and caching baked in. Here's how I deploy it, and what I tell clients about why I picked it over the alternatives.
Read more →I've been driving US-59 into Sugar Land for client work for over a decade. Here is what I've learned about what Fort Bend businesses actually need from a managed IT provider — and what too many of them settle for instead.
Read more →After two decades in the field, I can usually tell within one site visit whether a business's existing IT provider is doing the job. Here is the checklist I actually use.
Read more →HIPAA's IT clauses are shorter than people think, and most Texas medical offices miss the same four controls. Here is what the auditors actually want to see.
Read more →AI-assisted phishing is real and it is already measurably better than its human-written predecessors. Here is what Texas businesses should actually change about their defenses.
Read more →If you run a Texas business with somewhere between five and fifty employees and you want direct access to the practitioner doing the work, yes. BVTech's practice is built around small and medium businesses — medical, legal, retail, restaurant, construction, energy, auction, and churches — across San Antonio, Houston, Austin, Sugar Land, New Braunfels, and El Campo.
Call (210) 538-3669 or email help@bvtech.org. For a formal consultation, submit the form at bvtech.org/contact and you will get a response within one business day, usually within an hour during working hours.
Those are the metros where same-day on-site response is straightforward. Remote support extends nationwide. For on-site work outside the 150-mile radius, BVTech handles it case-by-case with scheduled travel.
It begins with a no-cost discovery call and a site walk-through. From there, BVTech builds a documented environment map, prioritizes gaps, and proposes either a project engagement or an ongoing managed-services agreement. Pricing is transparent, month-to-month, and typically sits noticeably below the national MSP average.